Service is the cornerstone of hospitality. A friendly welcome at the door, a warm smile as you place an order.
But since the beginning of the Covid-19 pandemic, this has been challenged. Face masks and social distancing have limited our ability to provide a heightened level of customer service.
We don’t just buy a meal, or sip a few pints. We invest in an experience. And so it poses the question - how can the hospitality industry truly adapt to new regulations without forgoing proper service?
Whilst such restrictions may not change any time soon, there is a glimmer of hope for the future of our pubs, bars and restaurants.
A variety of innovative solutions are available to help maintain the beloved customer experience that hospitality is built upon. In this post, we look at how to utilise them to stay Covid-19 secure whilst maintaining excellent service.
Never before has it been more important to keep a clean home. And the same goes for our pubs and restaurants.
There will be a clear need for evidential compliance in our future, particularly within cleaning operations. Whilst this has typically been a bit of a headache for the hospitality industry, there is an online solution that streamlines this newly complex requirement.
When it comes to monitoring your cleaning operations, an online process is the only viable option. Paper alternatives and traditional spreadsheets no longer keep up with modern day requirements.
A digital solution allows you to safely store and display a robust set of time stamped records that are unable to be falsified. This provides a very effective set of due diligence documents that will stand up in a court of law.
Covid-19 has presented us with an ever growing need for specific cleaning needs as well as increased regularity. Touch points and communal areas present a higher risk of transmission and therefore can not be missed.
Hopsy offers an online cleaning tool that reminds staff throughout your company when a clean is due. Tasks are created and scheduled fairly, whilst displaying the exact time of completion.
Hopsy eases the stress of such demanding cleaning principles and ensures your business is clean, Covid-19 secure and compliant.
To learn more about Hopsy’s fuss-free cleaning schedules, check out our article on online cleaning schedules that can be used for any pub, bar or restaurant.
The NHS Test and Trace scheme is now fully rolled out across England and Wales. But what happens when there’s no longer a need?
We predict that each business will still be required to collect visitor data long after the pandemic is over. Not only does it assist with health crises. It also allows companies to gain a better understanding of the way their customers operate.
So how can we implement a long term solution?
iBeacon technology is a clear answer. Using a small bluetooth device, businesses can track their customers movements each time they enter their premises.
Each customer will need the brand’s app on their mobile device. Once this is enabled, the app will register nearby iBeacons and communicate the relevant data.
This presents a streamlined solution to not only an ongoing track and trace programme but your marketing value too. Automatic push notifications can welcome punters to your pub, offer exclusive deals or share personalised messages - ‘fancy another mojito?’.
This innovative technology provides a digital extension to the hospitality industry’s reformed customer service.
Since the announcement that Covid-19 is an airborne virus, we have been encouraged to socialise in the open air.
This wasn’t a problem during a summer heatwave. But come the winter months, pub gardens and alfresco dining is no longer a popular option.
How can the hospitality industry cater for the emphasis on outdoor events?
There’s never been a better time to optimise your outdoor space. And you don’t even have to have a terrace.
Since hospitality venues reopened their doors in July, the government has made measures to support the use of creative outdoor spaces. From your pub car park to your section of pavement, you can turn almost any bit of fresh air into a fully functioning diner.
With a bit of British spirit, no idea is a bad one. Take inspiration from the landlords who turned their turf into a teepee. Grab a few strings of fairy lights and your ‘Christmas cabin’ will have them queuing at the door.