Every issue owned, tracked and closed. Nothing lost.
Faults, failed checks, audit findings and follow ups become actions with an owner, a due date and evidence attached, so problems get resolved instead of vanishing into a group chat.
What is Hopsy's issue and action tracking?
Hopsy's issue and action tracking turns every fault, failed check, audit finding and follow up into an action with a clear owner, a priority, a due date and evidence attached, so problems get resolved instead of vanishing into a group chat. Actions can be raised from a check, an audit, an incident or manually, and overdue or recurring issues are surfaced to managers and head office. It is part of one app, so patterns get fixed at the root rather than repeatedly patched.
The problem, if this sounds familiar
Raising a problem is easy. Making sure it gets fixed is where it falls apart, like this.
Issues vanish into WhatsApp.
A fault gets mentioned in the group chat, scrolls away, and nobody is clearly responsible, so it never gets fixed.
Nothing is owned.
Without an owner and a due date, a problem is everybody's and therefore nobody's, and it drifts until it becomes urgent.
The same things keep breaking.
Recurring issues never get spotted as a pattern, because there is no record joining them up across sites.
How issue and action tracking works in Hopsy
Raise from anywhere, in seconds
An action can come from a failed check, an audit finding, an incident or be raised manually, with a photo and detail attached, so nothing has to be re explained.
- Raised from checks, audits, incidents or manually
- Photos and detail attached
- Categorised and prioritised
Owned, with a due date
Every action is assigned to a person, venue, manager or contractor, with a priority and a due date, so it is clear who is doing what by when.
- Assigned to a clear owner
- Priority and due date set
- Status tracked from open to closed
Overdue and recurring issues surfaced
Managers see what is overdue, and head office sees where problems recur across venues, so patterns get fixed at the root rather than repeatedly patched.
- Dashboards for overdue and unresolved actions
- Recurring problems visible across sites
- Closure detail and evidence recorded
At a glance
- Actions raised from checks, audits, incidents or manually
- A clear owner, priority and due date on every one
- Photos and evidence attached
- Overdue actions flagged to managers
- Recurring problems surfaced across sites
See How Hopsy Can Help Your Business
From rota management to compliance and more. Hopsy is there to help you every step of the way.
Each is a way into the same connected system. Start with the one that’s hurting most — every feature builds to one of the five outcomes.
Issue and action tracking, frequently asked questions
Where can actions be raised from?
From a failed check, an audit finding, an incident, or manually, each with a photo and detail attached so nothing has to be re explained.
How do I know what is overdue?
Dashboards show overdue and unresolved actions by venue and owner, so managers can see exactly what needs chasing.
Can I see problems that keep recurring?
Yes. Actions roll up across sites, so head office can see where the same issues keep coming back and fix them at the root.
Make sure every issue actually gets fixed.
Set up a venue, raise an action and track it to closed. Free, no card.